Writing Samples

PUBLICATIONS

Papers

Ongoing   LinkedIn Articles on Quality Assurance and Improvement

Click on the following to access Articles on LinkedIn: Quality Article Series

1. Compliance Management: How to keep on top of compliance through regular monitoring and evaluation
2. Incident Reporting and Resolution: Important elements in the effective tracking, resolution, and analysis of incidences within an organization
3. Continuous Quality and Compliance: The importance of a good set of Standard Operating Procedures and ongoing training
4. Record and Document Management: The importance of an organized system for record keeping, document control, and retention
5. Sources for Quality Improvement Projects: How to listen to an organization to make improvements
6. When Change is Necessary: Making improvements through effective Corrective and Prevention Action plans
7. Kintsugi and Quality Improvement: Looking to a Japanese art form to help think about Quality Improvement at your organization
8. Risk Assessments: Using Failure Modes and Effects Analysis to guard against adverse events
9. Making a Positive Impression pt. I: Who’s involved and what to review when preparing to open your operations for a Third-Party Audit
10. Making a Positive Impression pt. II: How to present your organization and staff to Third-Party Auditors and Inspectors
11. Driving Quality through Data Management: The importance of Data informing Quality Improvement plans
12. Focusing on the Client: Collecting the Voice of the Client as an essential core measure of Quality
13. Cost of Quality: The reasoning behind investing in Quality
14. High Reliability: Becoming a High Reliability Organization by understanding their culture and principles
15. Overcoming Resistance to Change: How to overcome resistance and implement change at an organization
16. Training for Quality: Investing in Training as a Quality Imperative
17. System Thinking: A Holistic view for Problem-Solving and Quality Improvement
18. Complaint Resolution: Characteristics of a sound complaints resolution process
19. Understanding Errors: Applying the Swiss Cheese Model to understand Risk Mitigation and aid Analysis
20. Performance Measurement: What it is, why it is done, and common challenges
21. Maps and Quality Improvement: Understanding the Value of Process Mapping
22. Quality Experiences: Quality Improvement Science for a better Patient Experience

2015     Milroy A, Robinson G, “Communicating Clinical Trial Results to Participants: Beyond Publications”, UHN Requested Paper

Click on the following to view Paper: Communicating Trial Results

2011     Milroy A. “Egyptian Alignment: President Hosni Mubarak Resigns”, Institute of Law, Economics, and Politics

Click on the following to view Paper: Egyptian Alignment – President Hosni Mubarak Resigns

2010     Milroy A. “In a Divided Country: Comments on Thai Politics by an International”, Institute of Law, Economics, and Politics

Click on the following to view Paper: In a Divided Country – Comments on Thai Politics

2010     Milroy A. “Coffee, Smiles, and Wine”, EMAnate

Click on the following to view Paper: Coffee Wine and Smiles.pdf

2009     Milroy A. “Put on that happy face: Looking under the surface in Thailand at gender-based violence”, Internal Voices

Click on the following to view Paper: Gender Based Violence

2008     Milroy A. “Why Civil Servants Must Maintain Impartiality: An Ethical Justification”, Linkoping University Electronic Press

Click on the following to view Paper: Impartiality and Civil Servants

2007     Milroy A. “Canadian Governments Relation to the Kettle and Stony Point Indigenous Peoples – Ipperwash”, NTNU

Click on following to view Paper: Indigenous Peoples in Canada

2004     Milroy A. “Complementary and Alternative Medicine Involving Children: When is it acceptable? Who Decides?”, Hospital for Sick Children

Click on the following to view Paper: CAM Involving Children

Books

2011     Milroy A. “Establishing an Online Youth Community – Case Example: iMDG”, UN Teamworks

Click on the following to view Book: Establishing Online Youth Community

Newsletters

2010     Milroy A. “Asia Pacific’s iMDG is underway”, Asia and the Pacific MDG Watch

Click on the following to view Newsletter: iMDG Underway

2009     Milroy A. “Al-Yamamah ‘The Dove’”, Common Concerns

Click on the following to view Newsletter: Al – Yamamah

2009     Milroy A. “Consultation Meeting on PPPs for the Achievement of the MDGs in Mongolia”, CapacityE Newsletter

Click on the following to view Newsletter: CapacitE Newsletter Mongolia

2009     Milroy A. “PPPSD Initiatives in 2009: An exciting second half”, CapacitE Newsletter

Click on the following to view Newsletter: PPPSD Article for CapacitE Newsletter Issue 3

Manuscripts

2011     Milroy A. “Thinking of the new 21st-century mosaic: Liberal Multiculturalism – A Perspective on Canada’s Federal Multiculturalism Policy”

Click on the following to view Manuscript: Liberal Multiculturalism

2010    Milroy A. “Enhancing Progress Through Increased Community Engagement and Collaboration: Insights”, Eubios Journal of Asian and International Bioethics

Click on the following to view Manuscript: Community Engagement

2010    Milroy A. “Indigenous Peoples and the MDGs”, United Nations Millennium Campaign

Click on the following to view Manuscript: Indigenous People MDG

Presentations

2019       Milroy A., “Kensington Health: Quality Day Panel Session – Pulse Board Project”, Kensington Health, Toronto Canada

2016     Invited to speak 7th Proactive GCP Compliance: Effective Risk-Based Approaches for Optimizing Clinical Quality and Achieving Inspection Readiness, Exl Pharma Conference, Philadelphia, United States of America

2015     Milroy A., “TCPS2 2014 The Interagency Advisory Panel on Research Ethics”, Full Veritas IRB Inc. Company Meeting, ethica Clinical Research Inc. offices, Montreal Canada

2010     Milroy A., “Engaging with Youth via Web 2.0”, 3rd Interagency Regional Youth Meeting, UN Building Bangkok, Thailand

Click on the following to view the Presentation: Engaging with Youth Web 2.0

2009     Milroy A. “Unlocking User Participation with Web 2.0 Technologies”, Capacity Development Brown Bag Lunch Series, UN Building Bangkok, Thailand

Click on the following to view the Presentation: Unlocking User Participation with Web 2.0

2005     Milroy A., Harrison C., “Complementary and Alternative Health Care Use on Children: When and How?”, Everyday Ethics Seminar, Hospital for Sick Children, Toronto Canada

Click on the following to view the Presentation: Complementary and Alternative Health Care

Posters

2019         Milroy A., “Pulse Board”, Quality Day, Kensington Health

Click on the following to view Poster: Pulse Board

2018         Milroy A., Wa L., “Surgeon Satisfaction Survey Plan”, Quality Day, Kensington Health

Click on the following to view Poster: Surgeon Satisfaction Plan

2005     Milroy A., “When is the decision to provide Complementary and Alternative Health Care to a child acceptable?”, Ethics Week, Hospital for Sick Children

Click on the following to view Poster: Complementary and Alternative Health Care

Please note that my blog has many additional unpublished writing samples from both my time at the University of Toronto and the Norwegian University of Science and Technology.