Andrew Milroy is a healthcare professional and systems thinker, with expertise in quality assurance and improvement from over 10 years in healthcare, the clinical research industry, and international development. He is Lean Six Sigma Black Belt certified and has spent 8 years developing and managing Quality Management Systems and working on quality and process improvement projects within healthcare. Earlier work included 3 years within the United Nations and in Politics on capacity development and communications.
Committed to the management of the Quality Management System for the Eye Bank of Canada (Ontario Division), the largest Eye Bank in Canada and among the ten largest in North America, Andrew is responsible for regulatory compliance, quality assurance, and quality and process improvement. At the Eye Bank of Canada since 2017, Andrew has developed and now maintains a Standards-Based Quality Management System comprised of a comprehensive set of Standard Operating Procedures, along with Auditing, Reporting, Training, and Validation programs. He has structured the annual Quality Improvement Plans so that they align with long-term improvement goals including a shift to electronic record keeping with emphasis on data informed decision making and record retention, client-centered improvement, and a culture of continuous compliance and improvement. Earlier, as Manager – Clinical Quality Assurance and Human Research Protection Program, Andrew was responsible for management of the Quality Program for the ethica Clinical Research Inc. group of companies. Both in his current role at the Eye Bank of Canada (Ontario Division) and previously at ethica Clinical Research Inc., his focus has always been on safety for patients and research participants.
In the health sector, he has supported several important province-wide quality and performance improvement projects. While with Clinical Trials Ontario he led the development of a Qualification Manual for use in auditing Research Ethics Boards (REBs) and assisted with the development of the REB Qualification Program which had the aim of certifying REBs in Ontario into the Streamlined Research Ethics Review System. This was accomplished to improve the process for clinical trial start-up times in Ontario to make it the preferred location for global clinical trials. To date, the Qualification Program has been used to qualify over 17 Research Ethics Boards in Ontario. At Mount Sinai Hospital he collected data from routine weekly audits of geriatric patients and their rooms to assess the effectiveness of an educational intervention. The intervention aimed at reducing the functional decline of geriatric patients and was implemented in 14 hospitals across Ontario.
Andrew studied his Master of Arts degree in Social and Political Ethics on a full ride scholarship from the European Commission at a Consortium of Universities including the Norwegian University of Science and Technology and Linköping University. In 2008, he graduated with Distinction after successfully defending against an independent examiner his thesis on the ethical justification for conflicts of interest policy in the civil service. That same year he began consulting for the United Nations Development Program Regional Office for Asia and the Pacific on Capacity Development projects in the region. In particular, Anti-Corruption projects within the Pro-Poor Public-Private Partnerships for Local Service Delivery program.
Andrew has developed online training and knowledge exchange tools for several organizations and companies and has delivered high-level presentations on unlocking user participation with Social Media (i.e. Web 2.0), and youth outreach with Social Media. His pilot project, entitled iMDG, utilized Social Media to establish an online community of youth activists in the Asia-Pacific Region and reached national news coverage in The Hindu (India’s third most read newspaper), and INQUIRER (the Philippines most widely read newspaper).
In Canada, Andrew has worked in Politics for a Member of Parliament and supported numerous committees including those aimed at the development of policy on matters of national importance. He is an exceptional public speaker and communicator having practiced the art through Toastmasters International and using that knowledge frequently for high-level presentations and meetings.
Giving back to others is an ethos Andrew lives by. He has donated considerable amounts of time through membership in Rotary International and boards in his community including one comprised of business leaders which had the goal of raising funds for the expansion of a local ice rink. Andrew has volunteered on numerous committee’s available through organizations such as the United Nations Economic and Social Commission for Asia and the Pacific, and the Canadian Association for Research Ethics Boards, for which he Chaired a Professional Development Sub-committee. While in Thailand during the civil unrest between 2008 and 2010, he acted as a channel of communication between the UN Department for Safety and Security and staff, and monitored various news sources as Deputy Zone Warden. Andrew began his volunteerism in Norway while acting as Vice-President of the International Student Union.
“Prior to working in my office, Andrew completed graduate studies and also worked with the United Nations. His educational credentials and employment history encouraged me to engage him. However, his dependability, professionalism and eagerness to contribute exceeded my expectations.” – Liberal Party of Canada MP Rob Oliphant
“From conceptualization through to implementation and concluding by capturing lessons learned, his results were impressive and directly reflective of the considerable time he invested into it, ensuring it remained within scope and on time.” – UN Millennium Campaign Asia and the Pacific Office Regional Director Minar Pimple
“Candidates who succeed in joining this early-career professionals program must demonstrate exceptional levels of initiative, determination and flexibility as well as the ability to adapt quickly and work effectively in environments that may be characterized by great diversity among fellow workers and high performance expectations. Andrew Milroy was such a candidate.” – CANADEM GPS Coordinator Laura Deimling