About

Andrew Milroy (M.A., LSSBB) is an experienced healthcare quality professional, governance leader, and systems thinker with nearly 15 years of experience spanning healthcare quality assurance, patient safety, clinical research, and health system improvement. His professional expertise lies in the strategic oversight and management of Quality Management Systems (QMS), regulatory compliance, organizational risk, and continuous quality improvement in highly regulated healthcare environments.

Throughout his career, Andrew has worked at the intersection of quality, safety, ethics, and organizational performance, with a commitment to strengthening systems that protect patients, support accountability, and improve health outcomes. His approach combines technical expertise in quality management with a broader understanding of organizational governance, evidence-informed decision-making, and the importance of patient perspectives in healthcare improvement.

Healthcare Quality Leadership

Since 2017, Andrew has held a leadership role in Quality at the Eye Bank of Canada (Ontario Division), one of North America’s largest eye banks. He oversees key elements of the organization’s Quality Management System, supporting regulatory compliance, accreditation readiness, risk management, patient safety, and continuous improvement.

His work has included the development and maturation of a comprehensive, standards-based QMS, encompassing quality assurance, auditing, corrective and preventive action, process improvement, and organizational performance monitoring. He has also advanced longer-term quality improvement priorities, including electronic recordkeeping, data-informed decision-making, and the integration of quality into organizational operations and strategic objectives.

Previously, Andrew served as Manager, Clinical Quality Assurance and Human Research Protection Program at ethica Clinical Research Inc., where he provided leadership in research quality, regulatory compliance, and human research participant protection.

His broader healthcare experience includes contributions to provincial quality and system improvement initiatives through Clinical Trials Ontario and Mount Sinai Hospital. These initiatives supported the strengthening of research ethics oversight, improved clinical research processes, and enhanced care for older hospitalized patients.

Andrew holds Lean Six Sigma Black Belt certification and has undertaken additional professional development in healthcare quality improvement and patient safety.

Governance, Patient Safety & Health System Improvement

Beyond his operational responsibilities, Andrew contributes to healthcare governance, organizational accountability, and the advancement of patient-centred health systems.

Since 2022, he has served as a Board Director of the Canadian Mental Health Association (CMHA) Toronto, contributing to governance and strategic oversight within one of Canada’s leading community mental health organizations. His governance perspective is informed by extensive experience in quality assurance, organizational risk, performance improvement, and ethical decision-making.

Andrew is also actively involved in patient and family engagement, healthcare research, and patient safety initiatives. Through advisory and collaborative roles with organizations including Sunnybrook Health Sciences Centre and Women’s College Hospital, he contributes to efforts that integrate patient perspectives into research priorities, quality improvement, and healthcare decision-making.

These activities reflect his belief that effective healthcare systems require more than regulatory compliance and technical excellence. They also require meaningful engagement, transparency, ethical leadership, and a sustained commitment to the experiences and outcomes of the people they serve.

Ethics, International Development & Public Service

Andrew’s professional perspective is grounded in an interdisciplinary academic background in ethics, public policy, and institutional accountability.

He holds a Master of Arts in Social and Political Ethics, awarded with Distinction. His graduate studies were supported by a full ride scholarship from the European Commission covering tuition and living expenses through an international university consortium that included the Norwegian University of Science and Technology and Linköping University. His graduate research examined the ethical foundations of conflict-of-interest policy in the civil service.

Earlier in his career, Andrew worked as a consultant with the United Nations Development Programme Regional Office for Asia and the Pacific, contributing to regional capacity development, anti-corruption, and public service delivery initiatives. His international development experience included work on institutional strengthening, knowledge exchange, and stakeholder engagement across the Asia-Pacific region.

He has also worked in Canadian federal politics, supporting a Member of Parliament and contributing to parliamentary and public policy activities.

These experiences continue to inform his understanding of the relationships between institutional governance, ethical responsibility, organizational effectiveness, and public trust.

Community Leadership & Professional Engagement

Andrew has maintained a longstanding commitment to public service, volunteer leadership, and community development.

In addition to his Board responsibilities with CMHA Toronto, he has served as President of a Rotary International club and contributed to professional and volunteer initiatives involving healthcare quality, research ethics, community development, and international cooperation.

Across his professional and community activities, Andrew brings a consistent focus on strengthening organizations, advancing responsible governance, and fostering systems that are safe, effective, accountable, and responsive to the people they serve.

His overarching professional interest is in the intersection of quality, patient safety, governance, and ethics, and in how these disciplines can collectively contribute to more effective and trustworthy healthcare systems.

“Prior to working in my office, Andrew completed graduate studies and also worked with the United Nations. His educational credentials and employment history encouraged me to engage him. However, his dependability, professionalism and eagerness to contribute exceeded my expectations.” – Liberal Party of Canada MP Rob Oliphant

“From conceptualization through to implementation and concluding by capturing lessons learned, his results were impressive and directly reflective of the considerable time he invested into it, ensuring it remained within scope and on time.” – UN Millennium Campaign Asia and the Pacific Office Regional Director Minar Pimple

“Candidates who succeed in joining this early-career professionals program must demonstrate exceptional levels of initiative, determination and flexibility as well as the ability to adapt quickly and work effectively in environments that may be characterized by great diversity among fellow workers and high performance expectations. Andrew Milroy was such a candidate.” – CANADEM GPS Coordinator Laura Deimling